Call Centre Services

Abbott Call Centre, a division of Abbott Services Company Limited, is a trusted partner in debt collections and customer support, with over 15 years of proven experience. We provide tailored, data-driven solutions to financial institutions, credit unions, and utility providers. Our goal is to reduce delinquency, improve recovery, and strengthen customer relationships - all while ensuring operational excellence.

Our Capabilities

Integrated Support Services

  • Your account benefits from access to our wider company infrastructure:

    • Marketing Department: Provides reporting support, customer data insights, and trend analysis.

    • Transportation Department: Supports field operations such as; Demand letter deliveries, Site verifications, Skip tracing support

Automation & Data-Driven Efficiency

  • Advanced automated dialling and tracking systems that optimize contact rates and call productivity.

  • Real-time dashboards to monitor call volumes, contact outcomes, and promise-to-pay tracking.

  • Seamless case handoffs and escalation management.

Collaborative Partnership Approach

  • We aim to become an extension of your collections department, aligning our systems and approach with your KPIs. Our goal is to reduce delinquency rates, improve early recoveries, and help you scale collection efficiencies through proactive partnership.

Proven Collections Expertise

  • Over 15 years of experience in Debt Collection -spanning; Early Stage (0–90 days), Late Stage (90+ days)

  • Repossession and Power of Sale processing

  • Skilled agents trained in negotiation, compliance, and customer engagement.

Comprehensive Reporting

  • Monthly performance reports covering; Contact Attempt Ratios, Promise-to-Pay Metrics, Cash Collected, Delinquency Trends

  • Custom reports and dashboards for enhanced transparency and strategic planning.

Trusted Business Operations

  • Over 10 years in operation with a strong core team that upholds our culture, mission, vision, and values.

  • Deep industry experience with financial institutions, government entities, and credit unions.

Abbott Call Centre is ready to seamlessly integrate with your collections operations. By outsourcing early-stage collections to our team, you gain a partner committed to reducing delinquency, increasing recoveries, and protecting your customer relationships